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Updated On - 22 Feb 2022 |

Estimated reading fourth dimension: 11 minutes

By providing first-class features and incredible functionalities, Microsoft 365 has gained a remarkable position in the market place equally a collaboration and productivity platform. This cloud Office 365 platform is extremely secure for data besides. It helps users store and edit enterprise-level data and allows them to share and collaborate with others via advanced collaboration tools and applications, irrespective of their geographical locations.

Microsoft 365 has always inspired businesses to move to the cloud since its launch in 2011. Though information technology provides multiple subscription plans, affordable pricing, and a set of applications that allow users to communicate and collaborate, Microsoft 365 still lacks at some points. There are some common problems that many Microsoft 365 users frequently face while using information technology.

In this article, we will highlight some of the part 365 known issues and their solutions that are often encountered by users in Microsoft 365.

1. Sign-in bug with Microsoft 365

   Sometimes if users are unable to sign in to Microsoft 365 portal, there could exist two reasons backside this problem – either the password is wrong, or the service that handles log-ins is not supportive. Don't worry! This fault tin can be fixed hands.

   As most of you might know, Microsoft 365 Dwelling house and Personal license rely on your Microsoft business relationship. So, your Microsoft 365 ID and countersign must match with your Microsoft 3655 account. Brand sure yous are typing the correct credentials for your business relationship.

   If the problem persists, and so click the Can't access your account link on the Microsoft 3655 log-in portal. The password reset guide will help you lot how to verify and alter your password.

2. Synchronization errors with Microsoft 365

   First, allow us explain what Microsoft 365 synchronization trouble is. When yous open any of the Microsoft 365 applications like Word, Excel, or PowerPoint, recently added files must appear in every awarding whenever yous open them, but if that doesn't happen, then there are synchronization problems with Microsoft 365.

   Well, information technology's exceptional with desktop version, mobile users often face this problem a lot. In such cases, you lot should close the app immediately and re-open it. However, if the problem still occurs, information technology ways the file has never synchronized with OneDrive, which means your organisation is not connected properly to the Net. And then, cheque your Internet connection, and and then cheque for files.

3. Difficulty in getting support

   When nosotros take a service or plan, we expect a hundred percent technical support from the vendor. Simply, with Microsoft 365, users don't get the support that they desire. We don't hateful that Microsoft doesn't provide any assist, but it doesn't facilitate any back up system to deal with every support asking. Then, if you lot have a query related to Microsoft 365, so y'all'll take to expect for some days to get an efficient solution.

   The just other solution that y'all can utilise is to accept help from an external IT support service provider or utilise a 3rd-party tool to ready your issues.

4. Bandwidth demand

   High bandwidth need for Microsoft 365 frequently becomes the near challenging thing for users. While working online with Microsoft 365, users need sufficient bandwidth to go along the workflow maintained, specially while managing a lot of files in OneDrive. One style to leave of this situation is past contacting your internet provider and asking for higher bandwidth plans.

5. Microsoft 365 isn't 100% cloud-based

   Most of y'all know Microsoft 365 as a 100% cloud-based platform, but some apps of Microsoft 365 are non available in the deject, like MS Admission and Publisher. At present, it is up to your bandwidth, which type of Role apps you apply – desktop or cloud. Because businesses with lower bandwidth will end upwards using the desktop version of Office apps.

6. It is not easy to migrate to Microsoft 365

   While all other office 365 known issues could exist resolved quickly, performing the migration to Microsoft 365 is one of the worst nightmares for users. While migrating to or from Microsoft 365, users face a lot of difficulties, such as:

   • Migrating all types of data- Exchange data, SharePoint data, OneDrive data, IMAP data, etc.
   • Difficulty in performing the migration using transmission methods
   • Requirement for technical experts for migration
   • Need for selective migration
   • Ambiguity is estimating migration fourth dimension and feasibility
   • Finding a good professional Office 365 Migration tool.
   • Assigning impersonation rights to users mailboxes

   With these obstacles, information technology is well-nigh impossible for not-technical users to perform the migration in Microsoft 365.

Some additional Microsoft 365 problems and solutions:

• Problem 1 – Microsoft 365 Activation Issues

  When any user attempts to activate Microsoft Office via Microsoft 365, he may receive an error like when the activation fails – "We are unable to connect right at present. Delight cheque your network and try once more later." Or "Deplorable, we can't connect to your account. Please effort once again later."

  Solution – Effort the following solutions to troubleshoot the aforementioned mistake.

  • Utilize Microsoft 365 Support and Recovery Assistant to fix the activation issue.
  • Check for the correct license under Microsoft 365 Settings.
  • Remove the existing product fundamental to actuate the Microsoft Office program
  • Cheque for proxy servers and firewall blocking
• Problem ii – Glitches in the Microsoft Teams application of Microsoft 365 while working on the Safari browser.

  Solution – Before running Microsoft Teams in the Safari browser, you lot tin try unselecting the Foreclose cross-site tracking setting from the browser Preferences>Privacy section. But ensure to once again select this setting for other browsings afterwards your work on Teams is completed.

• Problem 3 – Update bug in Microsoft 365 such every bit failure in installing or detecting updates

  Solution – Check for all network connections, Check Microsoft 365 update channels from File>Role Business relationship>Nearly Outlook.

• Problem 4 – Add-in issues in Microsoft 365 such as programs shut down/crash, tiresome operation, etc.

  Solution: Disable add-ins and run Microsoft 365 applications without them and run it in safe style as suggested.

• Trouble 5 – Temporary server issues while attempting to sign in to Microsoft 365 account for its activation subsequently the installation.

  Solution: Perform workarounds like checking internet connectivity, resetting browser (IE) settings, repairing Office online, disabling ii-stride verification for the account, and running Microsoft Support and Recovery Assistant

• Problem half-dozen – Office setup freezes or stops responding due to corruption in the installation file.

  Solution: Use the Microsoft Role Uninstall magician to remove the currently installed Office completely and and then re-install Office.

• Problem 7 – SharePoint Online problems similar unable to share content with external users, no movie showing up in user'southward profile, site collection creation effect, admission denied consequence, library sync issue, SharePoint tenant storage issues, etc. and OneDrive issues similar OneDrive site collection provisioning issue, issues while changing storage quota, sync outcome (OneDrive & sync client), OneDrive web access issue, etc.

  Solution: Run respective diagnostics in Microsoft 365 Admin Eye for the specific SharePoint Online and OneDrive issues.

• Trouble 8 – Error: UserAlreadyBeingMigratedException while trying to enable or disable an archive mailbox for the Microsoft 365 user.

  Solution: If failed move requests due to which the error has occurred are affecting management tasks, connect to Exchange Online PowerShell and remove the asking running this command – Remove-MoveRequest -Identity IdentityOfFailedRequest. Now, run the control again to enable or disable an archive mailbox for the user.

• Problem 9 – Cannot drift annal mailbox to Microsoft 365

  Solution: Ensure to enable archive mailbox earlier starting mailbox migration to Microsoft 365, and reconnect on-premises annal mailbox within 30 days of disconnection.

• Problem 10 – Cloud-based Archive Mailbox cannot be accessed past Outlook Web App in a hybrid deployment. Instead, an error appears – "Your archive appears to exist unavailable. Try to access information technology over again in 10 seconds. If you run across this error again, contact your Assistance Desk."

  Solution: To set the trouble, update root certificates by running the Windows update on the Substitution hybrid server, and the run the Hybrid Configuration Sorcerer once more.

• Problem eleven – Items are duplicated in the Microsoft 365 archive mailbox while an active IMAP migration batch is running, or the MRM retention policy is enabled.

  Solution: Interruption or stop the running migration batch, remove duplicate items manually, or delete the migrated mailbox entirely and attempt to migrate it again. Also, you can disable the MRM Retention Policy before starting the migration batch.

• Problem 12 – Unable to receive emails in Outlook 365

  Solution: Check the correct working of the Entering mail menstruation via the Microsoft Remote Connectivity Analyzer tool (perform Inbound SMTP email examination under Office 365 tab>Internet Email Tests).

• Problem 13 – Can't connect to a Skype user business relationship

  Solution: After enabling multi-gene authentication for the account, you lot have to use the app countersign to connect to Skype for Business concern and if yous have selected the selection saying, "Allow users to create app passwords to sign in to non-browser applications", and so you tin create a separate app password also.

• Problem 14 – Failure in signing out of the Microsoft 365 web services

  Solution: Try solutions such every bit signing out the Microsoft 365 account, and signing in again, closing and launching browsers once again, signing out of all Microsoft online services, clearing web browser enshroud and cookies, etc.

• Problem 15 – Unable to ship emails on Windows 10

  Solution: Bank check for missing messages on Outlook on the web, run Microsoft Support and Recovery Assistant tool, bank check Microsoft 365 service health, and utilize the inbuilt message trace tool in Microsoft 365.

• Trouble 16 – Tin't use Autodiscover or Setup wizards

  Solution: Check the default Autodiscover URL, utilise Microsoft 365 Support and Recovery Banana tool to run an automatic bank check for the consequence, update the Outlook application to the latest version, examination the working of Commutation Autodiscover via Microsoft Remote Connectivity Analyzer.

• Trouble 17 – Repair process for an Office Click-to-Run application does not start

  Solution: Perform online repair on the installed Microsoft 365 program.

• Problem 18 – Can't search inactive mailboxes in Commutation Online

  Solution: To the Discovery Direction Role group in Exchange Online, add the View-but Recipients Role.

• Trouble xix – Litigation Agree users cannot delete messages in Microsoft 365 (cannot articulate Deleted Items folder, mailbox items, or create copies of items)

  Solution: Utilize this command to review for each affected mailbox binder statistics and duplicate items analysis –

  Get-MailboxFolderStatistics <UserIdentity> -IncludeAnalysis | ? {$_.name -like "Deletions" -or $_.proper noun -like "Purges" -or $_.name -similar "Versions" -or $_.proper noun -like "Recoverable Items"} | FL Name,ItemsInFolder,FolderSize,*Subject field*

  If you lot are an administrator and member of User MRM Management or SSA Records Management and the Recoverable Items Folder size is more than 30GB, then execute this control.

  Start-ManagedFolderAssistant <UserIdentity> -HoldCleanup
  

• Problem 20 – Error "We can't brandish your message correct now. Something went wrong and your encrypted bulletin couldn't be opened. To view the message, follow the instructions in the original email message and try again," while attempting to view an encrypted message.

  Solution: Ready this problem past resetting the MIME types related to the default Outlook Web App policy to its default values. For this, first, connect to Exchange Online using Remote PowerShell and and so run the following cmdlets one after some other.

  $owapolicy = Become-OwaMailboxPolicy
  Set-OwaMailboxPolicy -AllowedMimeTypes @{remove = "text/html"} -BlockedMimeTypes @{remove = "text/html"} -ForceSaveMimeTypes @{add = "text/html"} -Identity $owapolicy.Identity

• Problem 21 – Microsoft 365 Import Task fails with MailboxAmbiguous error in the Import Job log file while importing PST files via Network Upload or Drive Shipping method.

  Solution: Kickoff, to check whether objects are recipients or soft-deleted users, execute these commands.

  Get-Recipient <SMTP_ADDRESS>
  Get-Mailbox <SMTP_ADDRESS> -SoftDeletedMailbox
  Get-MailUser <SMTP_ADDRESS> -SoftDeletedMailUser

  Once the user is identified, utilise the Commutation GUID as the target mailbox while mapping with the CSV file.

• Trouble 22 – Having e-mail bug subsequently adding a custom domain in Microsoft 365

  Solution: Ensure that mailboxes are created for everyone in the cloud platform, for those who concord the email in the domain before changing the MX record when you add a custom domain to your Microsoft 365 account.

• Problem 23 – Issue (Fault: Listing '|0' does not exist at site with URL '|1') when creating documents in Microsoft 365 portal

  Solution: Try restoring Documents Library from the Recycle Bin and if failed, create a "Documents" list on your Team Site.

• Problem 24 – Unable to setup Microsoft 365 on your iOS device

  Solution: Cheque for the right assigned Exchange Online license, check whether the Exchange ActiveSync of the account is enabled, and try resetting the password for the account also.

• Trouble 25 – Missing electronic mail afterward moving from WorkSpace to Microsoft 365

  Solution: If folders or messages are missing on the Outlook on the Web but bachelor on the WorkSpace webmail, restore deleted items from the Deleted Items folder, and if folders or messages are missing from both Outlook on the Web, and Workspace WebMail, contact for official help.

• Problem 26 – Mistake when y'all try to turn on/off the search Audit Log in Microsoft 365

  Solution: Cheque that the user is assigned the Audit Logs Role in the Exchange Online. Past default, global admins in Microsoft 365 are members of the Arrangement Management part group to which the Audit Logs office is assigned past default merely the user needs to check this permission to fix the result.

• Problem 27 – Archive Status is gear up to "None" for an active archive mailbox while checking the archive status of the mailbox in the Exchange Online PowerShell.

  Solution: To bank check the status of the archive, use ArchiveDatabase and ArchiveGuid backdrop using the post-obit command.

  Become-mailboxUserName|fl archivedatabase,archiveguid

Like issues can arise during Part 365 migrations as well. The all-time solution to these issues is either taking help from an skillful who knows how to bargain with Microsoft 365 migration, or using third-political party tools like Kernel Office 365 Migration (https://www.nucleustechnologies.com/office-365-migration/), Kernel Migrator for SharePoint (https://www.nucleustechnologies.com/sharepoint-migration/), Kernel IMAP to Office 365 (https://world wide web.nucleustechnologies.com/imap-to-office-365/), etc. for a smooth and seamless migration.

Wrap Upwards

No doubt, Role 365 is a beneficial platform for organizations, only users may face some issues while using it. Some office 365 known bug are discussed to a higher place. Therefore, it is necessary to empathize the common issues with Office 365 and how they can be solved. In this article, we tried to highlight the most common problems faced by Office 365 users and recommended some reliable professional solutions for them.

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Source: https://www.nucleustechnologies.com/blog/common-office-365-problems-and-solutions/

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